News and Insights – June 2018

Understanding IT Support Models: Break/Fix vs. Managed Services

In June 2018, many Argentine SMBs continue to rely on reactive IT support—calling in help only when something breaks. This 'Break/Fix' approach might seem cost-effective short-term, but it often leads to business interruptions, unpredictable expenses, and long-term inefficiencies.

In contrast, Managed IT Services offer a proactive model. For a flat monthly fee, businesses gain access to routine maintenance, real-time monitoring, user support, updates, and strategic IT planning. It's like having an in-house IT department—without the overhead.

Break/Fix vs. Managed Services at a glance:

• Break/Fix: Pay-per-incident, no preventive care, variable costs, reactive
• Managed Services: Fixed cost, proactive monitoring, preventative maintenance, SLA-backed

Key benefits of Managed Services:

• Increased uptime and performance
• Better security through timely patching
• Predictable budgeting for IT needs
• Access to strategic guidance, not just troubleshooting

As Argentine businesses embrace digital transformation, the shift to Managed Services is not just a technical choice—it’s a business advantage.

Here is your Break/Fix vs. Managed IT Comparison